{"id":4183,"date":"2026-04-20T09:07:16","date_gmt":"2026-04-20T07:07:16","guid":{"rendered":"https:\/\/www.plus.hr\/blog\/?p=4183"},"modified":"2026-04-20T09:07:16","modified_gmt":"2026-04-20T07:07:16","slug":"kako-smo-s-ai-jem-redefinirali-korisnicku-podrsku-seaspace-ai-i-plus-hr-by-morenoseaspace","status":"publish","type":"post","link":"https:\/\/www.plus.hr\/blog\/2026\/04\/20\/kako-smo-s-ai-jem-redefinirali-korisnicku-podrsku-seaspace-ai-i-plus-hr-by-morenoseaspace\/","title":{"rendered":"Kako smo s AI-jem redefinirali korisni\u010dku podr\u0161ku: Seaspace.ai i Plus.hr BY: Moreno@Seaspace"},"content":{"rendered":"<p>U travnju pro\u0161le godine, u partnerstvu s <b>Plus.hr<\/b>, krenuli smo u projekt modernizacije njihove korisni\u010dke podr\u0161ke kroz implementaciju naprednog AI asistenta. Danas, nekoliko mjeseci kasnije, iza nas su tisu\u0107e interakcija, vrijedne lekcije i konkretni rezultati koji potvr\u0111uju da budu\u0107nost korisni\u010dke podr\u0161ke koju gradimo \u2014 ve\u0107 djeluje.<\/p>\n<p>U ovom blogu vodimo vas kroz proces razvoja, otkrivamo tehnologije koje koristimo, arhitekturu znanja te planove za sljede\u0107u fazu razvoja.<\/p>\n<\/p>\n<h2>Iza kulisa: Mo\u0107na AI arhitektura za stvarno znanje<\/h2>\n<p>Na\u0161 AI asistent nije tek puki chatbot; njegova stvarna snaga le\u017ei u \u0161irokoj bazi znanja i sposobnosti razumijevanja konteksta. Kao temelj koristimo <b>OpenAI<\/b> kao glavnog providera, \u0161to nam omogu\u0107uje pristup najnaprednijim jezi\u010dnim modelima.<\/p>\n<h3>Strate\u0161ko kori\u0161tenje znanja: Stati\u010dki i dinami\u010dki alati<\/h3>\n<p>Arhitektura se oslanja na <b>Retrieval-Augmented Generation (RAG)<\/b> sustav. To nam omogu\u0107uje efikasno kori\u0161tenje:<\/p>\n<ul>\n<li>\n<p><b>Preko 50 stati\u010dkih izvora znanja:<\/b> Vi\u0161e od 100 stranica tehni\u010dke dokumentacije (upravljanje domenama, cPanel, SSL certifikati, e-mail konfiguracija).<\/p>\n<\/li>\n<li>\n<p><b>Dinami\u010dki alati u stvarnom vremenu:<\/b> Razvili smo alate koji se aktiviraju kada korisnik spomene specifi\u010dnu domenu. Sustav automatski dohva\u0107a DNS zapise, provjerava status web stranice i analizira e-mail servere.<\/p>\n<\/li>\n<\/ul>\n<blockquote>\n<p><b>Posebna zna\u010dajka:<\/b> Razvili smo alat za generiranje linka za ko\u0161aricu. Ako korisnik poka\u017ee interes za &#8220;Plus Business Dedicirani server&#8221;, agent trenutno generira direktan link za kupnju.<\/p>\n<\/blockquote>\n<hr \/>\n<h2>Pametno vo\u0111enje razgovora i interakcija<\/h2>\n<p>Klju\u010dna inovacija je u <b>aktivnom usmjeravanju korisnika<\/b>. Umjesto generi\u010dkih odgovora, asistent postavlja ciljana pitanja. Ako korisnik ka\u017ee &#8220;ne radi mi stranica&#8221;, asistent \u0107e odmah zatra\u017eiti domenu i screenshot.<\/p>\n<p><b>Custom rje\u0161enja uklju\u010duju:<\/b><\/p>\n<ul>\n<li>\n<p>Gumbe za brze akcije (npr. kopiranje cijelog razgovora).<\/p>\n<\/li>\n<li>\n<p>Forme za unos kontaktnih podataka.<\/p>\n<\/li>\n<li>\n<p>Automatsko generiranje leadova.<\/p>\n<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.plus.hr\/blog\/wp-content\/uploads\/2026\/04\/slika-2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4185 aligncenter\" src=\"https:\/\/www.plus.hr\/blog\/wp-content\/uploads\/2026\/04\/slika-2.png\" alt=\"Su\u010delje AI asistenta s obrascem za unos kontaktnih podataka\" width=\"812\" height=\"836\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.plus.hr\/blog\/wp-content\/uploads\/2026\/04\/slika-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4184\" src=\"https:\/\/www.plus.hr\/blog\/wp-content\/uploads\/2026\/04\/slika-1.png\" alt=\"treba mi ra\u010dun, kako preuzeti izgubljeni ra\u010dun\" width=\"666\" height=\"571\" \/><\/a><\/p>\n<hr \/>\n<h2>Sigurnost i privatnost podataka<\/h2>\n<p>Sigurnost nam je prioritet. Sustav je dizajniran da odgovara <b>isklju\u010divo na pitanja vezana uz Plus.hr hosting<\/b>. Privatne informacije se ne prikupljaju osim ako ih korisnik samovoljno ne podijeli u svrhu podr\u0161ke, nakon \u010dega se sigurno pohranjuju u na\u0161u bazu.<\/p>\n<\/p>\n<h2>Statistika koja pokre\u0107e transformaciju<\/h2>\n<p>Od travnja do danas, rezultati su nadma\u0161ili po\u010detna o\u010dekivanja:<\/p>\n<table>\n<thead>\n<tr>\n<td><strong>Metrika<\/strong><\/td>\n<td><strong>Rezultat<\/strong><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><span><b>Broj obavljenih razgovora<\/b><\/span><\/td>\n<td><span>2.400+<\/span><\/td>\n<\/tr>\n<tr>\n<td><span><b>Generiranih poruka<\/b><\/span><\/td>\n<td><span>6.500+<\/span><\/td>\n<\/tr>\n<tr>\n<td><span><b>Kvalitetni leadovi<\/b><\/span><\/td>\n<td><span>20+<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>AI kao podr\u0161ka ljudima: Na\u0161 pristup<\/h2>\n<p>U <b>Seaspace.ai<\/b> vjerujemo da AI treba osna\u017eiti, a ne zamijeniti ljude. Na\u0161i planovi za Plus.hr uklju\u010duju:<\/p>\n<ol start=\"1\">\n<li>\n<p><b>Integracija s ticketing sustavom:<\/b> Automatska klasifikacija upita i sa\u017eeci za agente.<\/p>\n<\/li>\n<li>\n<p><b>AI Kopilot:<\/b> Virtualni asistent koji zaposlenicima u realnom vremenu predla\u017ee rje\u0161enja i pronalazi dokumentaciju, smanjuju\u0107i vrijeme odgovora.<\/p>\n<\/li>\n<\/ol>\n<hr \/>\n<h2>Proces izgradnje: 5 koraka do uspjeha<\/h2>\n<p>Na\u0161a suradnja s Plus.hr timom bila je agilna i fokusirana na rezultate:<\/p>\n<ol start=\"1\">\n<li>\n<p><b>Definiranje ciljeva:<\/b> Detaljno mapiranje klju\u010dnih pitanja (tehni\u010dka podr\u0161ka, prodaja, ra\u010duni).<\/p>\n<\/li>\n<li>\n<p><b>Prikupljanje izvora znanja:<\/b> Plus.hr je izgradio infrastrukturu za DNS provjere koju smo integrirali putem API-ja.<\/p>\n<\/li>\n<li>\n<p><b>Testiranje (Alpha faza):<\/b> Provedeno je oko 300 razgovora unutar tima prije pu\u0161tanja u rad. Ova faza trajala je <b>6 tjedana<\/b>.<\/p>\n<\/li>\n<li>\n<p><b>Lansiranje (Production):<\/b> Pu\u0161tanje agenta pred stvarne korisnike radi prikupljanja realnih podataka.<\/p>\n<\/li>\n<li>\n<p><b>Iterativno pobolj\u0161anje:<\/b> Nakon analize stvarnih upita, u <b>4 tjedna<\/b> smo razvili drugu, znatno pouzdaniju verziju.<\/p>\n<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_4187\" aria-describedby=\"caption-attachment-4187\" style=\"width: 1835px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.plus.hr\/blog\/wp-content\/uploads\/2026\/04\/slika-4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4187\" src=\"https:\/\/www.plus.hr\/blog\/wp-content\/uploads\/2026\/04\/slika-4.png\" alt=\"Seaspace.ai Dashboard showing &quot;Conversations&quot; overview and statistics\" width=\"1835\" height=\"931\" \/><\/a><figcaption id=\"caption-attachment-4187\" class=\"wp-caption-text\">Seaspace.ai Dashboard showing &#8220;Conversations&#8221; overview and<br \/>statistics<\/figcaption><\/figure>\n<h2>Pogled u budu\u0107nost<\/h2>\n<p>Digitalna podr\u0161ka vi\u0161e nije stvar budu\u0107nosti; ona se doga\u0111a sada. Na\u0161 CTO isti\u010de: <i>&#8220;Predanost inovacijama omogu\u0107uje nam da stvaramo AI rje\u0161enja koja ne samo da rje\u0161avaju dana\u0161nje izazove, ve\u0107 i oblikuju budu\u0107nost korisni\u010dke podr\u0161ke.&#8221;<\/i><\/p>\n<p><b>\u0160to je sljede\u0107e?<\/b><\/p>\n<ul>\n<li>\n<p>Lansiranje AI kopilota.<\/p>\n<\/li>\n<li>\n<p>Dodatni dijagnosti\u010dki alati.<\/p>\n<\/li>\n<li>\n<p>Automatizirano u\u010denje iz svake nove interakcije.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<p><i>Zanima vas kako AI mo\u017ee transformirati va\u0161e poslovanje? Posjetite nas na <a class=\"ng-star-inserted\" href=\"https:\/\/seaspace.ai\" target=\"_blank\" rel=\"noopener\">Seaspace.ai<\/a>.<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>U travnju pro\u0161le godine, u partnerstvu s Plus.hr, krenuli smo u projekt modernizacije njihove korisni\u010dke podr\u0161ke kroz implementaciju naprednog AI asistenta. Danas, nekoliko mjeseci kasnije, iza nas su tisu\u0107e interakcija, vrijedne lekcije i konkretni rezultati koji potvr\u0111uju da budu\u0107nost korisni\u010dke podr\u0161ke koju gradimo \u2014 ve\u0107 djeluje. U ovom blogu vodimo vas kroz proces razvoja, otkrivamo [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4188,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[39,41,52],"class_list":["post-4183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-izrada-web-stranica","tag-ai","tag-alati","tag-chatbot"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI asistent u korisni\u010dkoj podr\u0161ci: Seaspace.ai i Plus - Plus Hosting<\/title>\n<meta name=\"description\" content=\"Kako je Seaspace.ai za Plus.hr izgradio AI asistenta za korisni\u010dku podr\u0161ku: RAG arhitektura, baza znanja, rezultati nakon tisu\u0107a razgovora i planovi.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.plus.hr\/blog\/2026\/04\/20\/kako-smo-s-ai-jem-redefinirali-korisnicku-podrsku-seaspace-ai-i-plus-hr-by-morenoseaspace\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI asistent u korisni\u010dkoj podr\u0161ci: Seaspace.ai i Plus - 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